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chore[docs]: add arducam ESD problem to troubleshooting #1848

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mcm001 merged 3 commits into from
Mar 30, 2025
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chore[docs]: add arducam ESD problem to troubleshooting #1848

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chore[docs]: add arducam ESD problem to troubleshooting
samfreund Mar 27, 2025
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Update camera-troubleshooting.md
samfreund Mar 27, 2025
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samfreund Mar 27, 2025
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6 changes: 6 additions & 0 deletions docs/source/docs/troubleshooting/camera-troubleshooting.md
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Expand Up @@ -106,3 +106,9 @@ We expect an output similar to the following. For picameras, note the "unicam" e
/dev/media2
Cannot open device /dev/video0, exiting.
```

## Random Disconnects

This is a common issue with Arducam cameras, or other cameras with exposed boards, similar to Arducams. We currently believe it occurs due to electrostatic discharge (ESD). The recommended solution is fully enclosing the camera inside of a case, which can be 3D-printed or sourced from a reputable vendor. Using an anti-static spray on the case can also be helpful in reducing ESD. If the camera was previously damaged, due to ESD or some other reason, this is not guaranteed to resolve the problem.

To ensure that the camera remains safe from ESD when not in the case, it is recommended that when handling, cameras are only held by the corners. Additionally, cameras should be stored in ESD safe bags which they are commonly shipped in.
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