Plex/Web: There was a problem playing this item

[zynine-]

Symptoms:

First time using the plug-in and error message appears:

There was a problem playing this item

Cause:

Since Plex Media Server (PMS) 0.9.17.x and above, Plex Transcoder works differently. Codecs are generated when media are played. The AC3 codec doesn't get generated properly.

Resolution:

1. Download a short clip from your HDHomeRun tuner.

Download a short clip from your HDHomeRun device using your web browser:

http://{tuner_ip}:5004/auto/v{channel.number}?duration={time_in_seconds}

Example (tuner_ip=192.168.1.111; channel=2.1; duration=5 seconds):

http://192.168.1.111:5004/auto/v2.1?duration=5

2. Add to Plex Library

Add the videos to your Movies or Home Videos library.

3. Play the added video

Play the video and it should generate the required AC3 codec.

4. Now try using the plug-in.

Go to HDHR Viewer 2, and try playing a video stream.