Billing problem

[JoseVijith]

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Hi everyone, I've tried to donate my friend but I got this "We had a problem billing your account, and your sponsorship has been cancelled. Please check your [billing settings] to update your billing information. After your billing information is updated, you‘ll need to recreate your sponsorship." Even though I have enough money in my bank account, my card is still good (I tried other platform for payment). I even tried $1 donation and it still cannot go through, anyone have this problem? Thanks

[mecodeatlas]

Hi @laxmanrec5!

You can open a ticket on our Support page so they can review your specific account details.

In the meantime you can also check out the Sponsors FAQ and see if you can resolve your issue there.

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