[Bug]: RuntimeException image not found: image:apps/whiteboard.svg

[jmechnich]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

After upgrading from NC 29.0.7 to 30.0.0, a Runtime Exception is thrown regularly and continuously:

The file does not exist in the apps directory but is also not expected to be there. The raw log entry at the end of this issue unfortunately does not help a lot to pinpoint the cause for this error.

A file of the same name exists in core/img/filetypes/whiteboard.svg.

Steps to reproduce

1. Upgrade NC to 30.0.0
2. Check logs

Expected behavior

No errors.

Nextcloud Server version

30.0.0

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 28 to 29)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE MANUALLY***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "30.0.0.14",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE MANUALLY***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 1.5,
            "password": "***REMOVED SENSITIVE VALUE***",
            "dbindex": 0
        },
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "maintenance": false,
        "theme": "",
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": 2,
        "logtimezone": "Europe\/Berlin",
        "updater.release.channel": "stable",
        "app_install_overwrite": [
            "calendar",
            "groupfolders",
            "ojsxc",
            "richdocuments",
            "richdocumentscode",
            "gpxpod",
            "video_converter",
            "files_markdown",
            "impersonate",
            "drawio"
        ],
        "debug": false,
        "default_phone_region": "de",
        "mail_sendmailmode": "smtp",
        "maintenance_window_start": 1,
        "trashbin_retention_obligation": "auto, 30",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\Krita",
            "OC\\Preview\\TIFF"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 3.0.0
  - admin_audit: 1.20.0
  - bookmarks: 15.0.1
  - bruteforcesettings: 3.0.0
  - calendar: 5.0.0
  - circles: 30.0.0-dev
  - cloud_federation_api: 1.13.0
  - collectives: 2.14.3
  - comments: 1.20.1
  - contacts: 6.1.0
  - contactsinteraction: 1.11.0
  - dav: 1.31.1
  - drawio: 3.0.2
  - federatedfilesharing: 1.20.0
  - federation: 1.20.0
  - files: 2.2.0
  - files_downloadlimit: 3.0.0
  - files_external: 1.22.0
  - files_markdown: 2.4.1
  - files_pdfviewer: 3.0.0
  - files_reminders: 1.3.0
  - files_sharing: 1.22.0
  - files_trashbin: 1.20.1
  - files_versions: 1.23.0
  - firstrunwizard: 3.0.0
  - gpxpod: 6.0.0
  - groupfolders: 18.0.1
  - impersonate: 1.17.0
  - logreader: 3.0.0
  - lookup_server_connector: 1.18.0
  - nextcloud_announcements: 2.0.0
  - notes: 4.10.1
  - notifications: 3.0.0
  - oauth2: 1.18.1
  - password_policy: 2.0.0
  - photos: 3.0.2
  - polls: 7.2.3
  - privacy: 2.0.0
  - provisioning_api: 1.20.0
  - recommendations: 3.0.0
  - related_resources: 1.5.0
  - richdocuments: 8.5.0
  - richdocumentscode: 24.4.702
  - serverinfo: 2.0.0
  - settings: 1.13.0
  - sharebymail: 1.20.0
  - spreed: 20.0.0
  - support: 2.0.0
  - systemtags: 1.20.0
  - text: 4.1.0
  - theming: 2.5.0
  - twofactor_backupcodes: 1.19.0
  - twofactor_totp: 12.0.0-dev
  - twofactor_webauthn: 2.0.0
  - updatenotification: 1.20.0
  - user_status: 1.10.0
  - viewer: 3.0.0
  - weather_status: 1.10.0
  - webhook_listeners: 1.1.0-dev
  - workflowengine: 2.12.0
Disabled:
  - dashboard: 7.10.0 (installed 7.0.0)
  - encryption: 2.18.0 (installed 2.5.0)
  - survey_client: 2.0.0 (installed 2.0.0)
  - suspicious_login: 8.0.0 (installed 4.3.0)
  - twofactor_nextcloud_notification: 4.0.0
  - user_ldap: 1.21.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{
  "reqId": "WiKVMilAS20a6T3HdydW",
  "level": 3,
  "time": "2024-09-14T22:28:16+02:00",
  "remoteAddr": "2001:7c0:2900:8024::869b:244a",
  "user": "admin",
  "app": "no app in context",
  "method": "GET",
  "url": "/ocs/v2.php/apps/notifications/api/v2/notifications?format=json",
  "message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
  "userAgent": "Mozilla/5.0 (Linux) mirall/3.13.0 (build 22492) (Nextcloud, debian-6.1.0-23-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)",
  "version": "30.0.0.14",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
    "Code": 0,
    "Trace": [
      {
        "file": "/var/www/nextcloud/apps/firstrunwizard/lib/Notification/Notifier.php",
        "line": 205,
        "function": "imagePath",
        "class": "OC\\URLGenerator",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/firstrunwizard/lib/Notification/Notifier.php",
        "line": 105,
        "function": "setAppHintDetails",
        "class": "OCA\\FirstRunWizard\\Notification\\Notifier",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Notification/Manager.php",
        "line": 337,
        "function": "prepare",
        "class": "OCA\\FirstRunWizard\\Notification\\Notifier",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/apps/notifications/lib/Controller/EndpointController.php",
        "line": 103,
        "function": "prepare",
        "class": "OC\\Notification\\Manager",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 208,
        "function": "listNotifications",
        "class": "OCA\\Notifications\\Controller\\EndpointController",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",
        "line": 114,
        "function": "executeController",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/AppFramework/App.php",
        "line": 161,
        "function": "dispatch",
        "class": "OC\\AppFramework\\Http\\Dispatcher",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/lib/private/Route/Router.php",
        "line": 302,
        "function": "main",
        "class": "OC\\AppFramework\\App",
        "type": "::"
      },
      {
        "file": "/var/www/nextcloud/ocs/v1.php",
        "line": 43,
        "function": "match",
        "class": "OC\\Route\\Router",
        "type": "->"
      },
      {
        "file": "/var/www/nextcloud/ocs/v2.php",
        "line": 7,
        "args": [
          "/var/www/nextcloud/ocs/v1.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "/var/www/nextcloud/lib/private/URLGenerator.php",
    "Line": 242,
    "message": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud",
    "exception": {},
    "CustomMessage": "image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud"
  }
}

Additional info

No response

[jmechnich]

Related forum posts:

• https://help.nextcloud.com/t/lot-of-errors-upgrading-from-29-0-7-to-30-0-0/203893
• https://help.nextcloud.com/t/rc5-of-nextcloud-30-hub-9/203637

Supposedly installing and disabling the new Whiteboard app removes the error, gonna try this now.

Edit: I can confirm that having the Whiteboard app installed fixes the issue. As the app does not work out of the box due to a bug 😩 , it has to stay disabled for now OR the code needs to be patched as described in nextcloud/whiteboard#155. However, installing the app should not be required in the first place.

[melroy89]

I can also confirm this issue. And the error is spamming like crazy (error log pollution!):

[sorbaugh]

cc @juliushaertl

[razerrazer]

I can confirmed that i have the exactly same issue.

[gruberth]

Same on my 30.0.0 installation:

[abolfazlbm]

I had the same issue, so I installed the Whiteboard app and then uninstalled it, I haven't reencountered this error.

[melroy89]

I had the same issue, so I installed the Whiteboard app and then uninstalled it, I haven't reencountered this error.

This is indeed the same workaround I applied. But I believe this is not the solution.

[juliusknorr]

Fix is in nextcloud/firstrunwizard#1363

[nickvergessen]

• fix: Add missing whiteboard icon firstrunwizard#1363

[charlescurley]

Adding and then disabling the whiteboard app is a partial solution. Doing that got rid of the runtime exception. But I still get this in my log approximately three times a minute:

Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]

Raw entry is as follows:

{"reqId":"Qli1NoF3HmKkVFtMScwH","level":2,"time":"2024-09-28T14:43:31-06:00","remoteAddr":"192.168.10.1","user":"charles","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36","version":"30.0.0.14","data":[],"id":"66f86a75e3a5c"}

Formatted:

`[no app in context] Warning: Link of notification is not an absolute URL and does not work in mobile and desktop clients [app: survey_client, subject: updated]
GET /ocs/v2.php/apps/notifications/api/v2/notifications
from 192.168.10.1 by charles at Sep 28, 2024, 2:43:31 PM'

Debian 12 as updated, Apache 2.4.62-1~deb12u1, PHP 8.2.