Not able to connect Imap. Earlier all worked (get email on freescout)

[Asio259]

Now get every min error
"Error: connection failed; File: /var/www/html/overrides/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php (82)"
i am using MS Exchange 2013 like mailer

But trying get email on freescout with sendmail - itz work.

Any1 have ideais why not work with Exchange (imap)?

[freescout-helpdesk]

Have you followed "Fetching Emails" instruction: https://github.com/freescout-helpdesk/freescout/wiki/Connect-FreeScout-to-Microsoft-365-Exchange-via-oAuth#fetching-emails

[Asio259]

We are not using o365, We using on-premises exchange 2013

[freescout-helpdesk]

So are you using a modern Microsoft OAuth IMAP authentication or regular IMAP authentication?

Can you give a screenshot of your Fetching settings?

[Asio259]

We are using regular imap authentication on 993 port.
send for u 2 screenshot.
1st - fetching settings.
2nd - last logs of errors fetching

[freescout-helpdesk]

7. If your mail server does not like frequent connections try to increase "Fetch Mail Schedule" option in "Manage » Settings » Mail Settings".

https://github.com/freescout-helpdesk/freescout/wiki/Fetching-Emails#troubleshooting-fetching-issues

[Asio259]

We solve it just some components was inactive