Improve ticket status handling for agent replies via email #2759
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Refactored logic to distinguish agent and customer replies via email and panel, ensuring ticket status and first response date are set appropriately. Added tests to verify agent replies update status to 'Replied' and handle resolved tickets correctly.
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Refactored logic to distinguish agent and customer replies via email and panel, ensuring ticket status and first response date are set appropriately. Added tests to verify agent replies update status to 'Replied' and handle resolved tickets correctly.