Description:
Clarify the business rules regarding who has the authority to transition help request statuses (status ownership) within the application. Update the [backend/README.md] documentation to explicitly describe the help request lifecycle, possible state transitions, and the permissions governing these changes, ensuring that the intended design is transparent for all contributors.
Description:
Clarify the business rules regarding who has the authority to transition help request statuses (status ownership) within the application. Update the [backend/README.md] documentation to explicitly describe the help request lifecycle, possible state transitions, and the permissions governing these changes, ensuring that the intended design is transparent for all contributors.