Blank screen after ending masquerade

[bbogovich-vs]

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Type: (Select one)

• Bug Report
• Feature Request

Summary:

When masquerading as a Super Admin, if you end the masquerade while on a view that isn't a part of the Super Admin's normal UI, you get an empty buyer portal shell with no way to recover.

Expected Behavior:

Ending the masquerade should take the user back to a working view. (Probably the Dashboard, but not necessarily.)

Actual Behavior:

The user is left stranded with a blank buyer portal overlay.

Steps to Reproduce (Bug Reports Only):

1. Log in to the buyer portal as a Super Admin that has access to one or more companies
2. Masquerade as one of the companies
3. Navigate to a company-only view, e.g., Invoices
4. Click the "End masquerade" link at the bottom of the buyer portal
5. You will be left stranded on a blank overlay instead of being taken back to a valid view for the Super Admin

Additional Information:

• Include any other relevant details that might help us understand the issue.
  • Edge Version 137.0.3296.93 (Official build) (64-bit)
  • Windows 11

Version:

Latest production version of the B2B Buyer Portal

Screenshots/Screen Recordings (Optional):

Thank you for your report! We appreciate your contribution to improving our project.

[bc-victor]

Thanks for your report, could you please attach console logs here fater the buyer portal goes blank? thanks

[bbogovich-vs]

There are no messages being logged to the browser console. Would the network logs help at all? After ending the masquerade, it seems to be just a series of normal GraphQL queries.

[bc-victor]

@bbogovich-vs yes also if you could, please provide the har file

[bbogovich-vs]

@bc-victor Attached is the HAR file of everything that happens after clicking the "End masquerade" link.

crown-packaging-corporation-b2b-sandbox.mybigcommerce.com.zip

[bc-victor]

I think this might be happening in the JS side. Can you pls provide me your storefront url so I can create a super admin account and try to reproduce?

[bbogovich-vs]

@bc-victor https://store-smzzeqy8kx.mybigcommerce.com/ https://crown-packaging-corporation-b2b-sandbox.mybigcommerce.com/ - this is the site where we first identified the bug, but the client is currently in the process of repopulating the data from their ERP. The repopulation should be done by EOD Monday (June 30).

https://store-twftgtyvcg.mybigcommerce.com/manage https://vividsites-test-2.mybigcommerce.com/ - this site has data but is running a lightly modified version of the buyer portal (forked from the official repo). None of the customizations involve the masquerade function.

[vivid-sites]

@bc-victor An update on this: in a dev build when going through the steps to replicate the bug (using the Quotes view to trigger), we get a warning in the console that says "history.ts:501 No routes matched location "/quotes"". The full console warning is attached below; the example shows closing from the Quotes view. I should note that this happens with any company-only view (e.g. shopping lists), not just quotes.

masquerade-bug-dev-console.txt