Access denied for user `mail_admin`, unknown database `onlyoffice_mailserver`

[KaKi87]

Hello,

When trying to install OnlyOffice Workspace using docker-compose.workspace.yml, I'm encountering the following error : ERROR 1045 (28000): Access denied for user 'mail_admin'@'172.18.0.6' (using password: YES).

So I manually accessed the database and noticed that user doesn't exist at all, therefore I changed MAIL_SERVER_DB_USER=mail_admin to MAIL_SERVER_DB_USER=root and MYSQL_ROOT_USER=mail_admin to use MYSQL_ROOT_USER=root, and now I'm encountering another error : ERROR 1049 (42000): Unknown database 'onlyoffice_mailserver'.

It seems no migration occurs despite starting the server for the first time.

What to do ?

Thanks

[Carazyda]

Hello @KaKi87 Please describe in more detail, is this your first new installation? Have you installed Mail Server? Are there any other changes to the yml file?

[KaKi87]

Please describe in more detail

I downloaded the Docker Compose file, adjusted it and ran up.

Have you installed Mail Server?

I didn't remove it from the Docker Compose file if that's what you meant.

Are there any other changes to the yml file?

Service names, host ports and passwords.

Thanks

[Carazyda]

It seems that the user of the mail server database did not have access when it was first launched. Therefore, the database "onlyoffice_mailserver" was not created. Check again that the user is correct to access the database - login and password. And restart the installation. We also recommend installing the latest version of Onlyoffice 12.5.2. And use docker compose older than 2.16.0.

[KaKi87]

Check again that the user is correct to access the database - login and password.

Yes, the environment values are identical.
Actually, I later tried without changing anything at all and still experienced this issue.

We also recommend installing the latest version of Onlyoffice 12.5.2

The Docker Compose file contains the following : image: onlyoffice/communityserver:12.0.1.1748

So that's wrong ?

use docker compose older than 2.16.0

Oh, but as I installed Docker using the official instructions for Debian 12, the output of docker --version is Docker version 24.0.7, build afdd53b and the output of docker compose version is Docker Compose version v2.21.0.

How do I change version ?

Thanks

[chriscroome]

Based on this comment it appears that the Docker Compose files in this repo are not kept up to date with the latest versions of containers, therefore I think that this is something that users must manually check themselves?

Is there a specific reason why Docker Compose older that 2.16.0 required?

[KaKi87]

Well, there's still the :latest docker compose feature (e.g. image: onlyoffice/communityserver:latest).

However, it doesn't solve anything as I'm still experiencing database errors : ERROR 1146 (42S02) at line 1: Table 'onlyoffice_mailserver.api_keys' doesn't exist.

Also, there's this : "org.elasticsearch.bootstrap.StartupException: ElasticsearchException[failed to bind service]; nested: IndexFormatTooNewException[Format version is not supported (resource SimpleFSIndexInput(path=\"/usr/share/elasticsearch/data/nodes/0/_state/_25.cfs\") [slice=_25.fdt]): 4 (needs to be between 1 and 3)

[chriscroome]

Thanks, I've also got a empty onlyoffice_mailserver database...

[chriscroome]

Perhaps this pull request might help?

[KaKi87]

No, because that's actually wrongly called a bugfix as it's rather a refactor.

[KaKi87]

Well, I tried every revision of docker-compose.workspace.yml since its creation and it seems none works... 😭

@evgeniy-antonyuk Would you please provide us with your insight on this ?

Thanks

[chriscroome]

It's good to hear that I'm not the only person who can't get it working...

[Carazyda]

Please check the status of your mail server container. If it is on restart, you need to enable vsyscall in your OS, read our guide. After the reboot, all containers should start. If not, try re-creating it.

[KaKi87]

Here's the output of cat /proc/self/maps | egrep 'vdso|vsyscall' on my machine :

7fff5d5c9000-7fff5d5cb000 r-xp 00000000 00:00 0                          [vdso]
ffffffffff600000-ffffffffff601000 --xp 00000000 00:00 0                  [vsyscall]

[Carazyda]

What about the status of the mail server container? Please try to enable vsyscall from our guide anyway.

[KaKi87]

What about the status of the mail server container?

It's not restarting, but the elasticsearch one is :

CONTAINER ID   IMAGE                               COMMAND                  CREATED         STATUS                          PORTS                                                                                                                                                                                  NAMES
5a514623b661   onlyoffice/controlpanel:latest      "/var/www/onlyoffice…"   7 minutes ago   Up 7 minutes                    80/tcp, 443/tcp                                                                                                                                                                        onlyoffice-control-panel
585398ac0f63   onlyoffice/communityserver:latest   "/app/run-community-…"   7 minutes ago   Up 3 minutes                    0.0.0.0:80->80/tcp, :::80->80/tcp, 0.0.0.0:443->443/tcp, :::443->443/tcp, 3306/tcp, 5280/tcp, 9865-9866/tcp, 9871/tcp, 9882/tcp, 0.0.0.0:5222->5222/tcp, :::5222->5222/tcp, 9888/tcp   onlyoffice-community-server
5586ee89907f   onlyoffice/mailserver:latest        "/bin/sh -c 'export …"   7 minutes ago   Up 7 minutes                    0.0.0.0:25->25/tcp, :::25->25/tcp, 0.0.0.0:143->143/tcp, :::143->143/tcp, 465/tcp, 993/tcp, 995/tcp, 3306/tcp, 4190/tcp, 0.0.0.0:587->587/tcp, :::587->587/tcp, 8081/tcp               onlyoffice-mail-server
2bae1503574a   mysql:8.0.29                        "docker-entrypoint.s…"   7 minutes ago   Up 7 minutes                    3306/tcp, 33060/tcp                                                                                                                                                                    onlyoffice-mysql-server
62b282885975   onlyoffice/documentserver:latest    "/app/ds/run-documen…"   7 minutes ago   Up 7 minutes                    80/tcp, 443/tcp                                                                                                                                                                        onlyoffice-document-server
7b1836c39744   onlyoffice/elasticsearch:latest     "/bin/tini -- /usr/l…"   7 minutes ago   Restarting (1) 14 seconds ago                                                                                                                                                                                          onlyoffice-elasticsearch

Please try to enable vsyscall from our guide anyway.

Well, turns out I don't have a /etc/default/grub file 😅