Buttons 3 and 4 on OSRAM Smart+ switch do not fire any events

[jabbot2]

What happened?

Similar to this issue from a few years ago: #8335
I have several of these switches (OSRAM Smart+ switch model 4058075816459) and the left buttons register as "On" and "Off" but the right buttons do not send anything. There is a comment in there that the US versions have the right buttons disabled, but this works in ZHA, but when I moved them to z2m I lost that functionality.

What did you expect to happen?

I expected that I would have the same features as the device in ZHA.

How to reproduce it (minimal and precise)

To reproduce this, I simply paired the switch with z2m. I then observed the log for what events were firing and when. The left buttons generate an on and off, the right buttons generate nothing

Zigbee2MQTT version

2.1.1

Adapter firmware version

7.4.4 [GA]

Adapter

ITEAD Sonoff Zigbee 3.0 Plus v2

Setup

HAOS on Intel NUC

Debug log

There is nothing in the logs as there is no message from the buttons 3 and 4.

This is the ZHA device:
{ "node_descriptor": { "logical_type": 2, "complex_descriptor_available": 0, "user_descriptor_available": 0, "reserved": 0, "aps_flags": 0, "frequency_band": 8, "mac_capability_flags": 128, "manufacturer_code": 4364, "maximum_buffer_size": 82, "maximum_incoming_transfer_size": 82, "server_mask": 0, "maximum_outgoing_transfer_size": 82, "descriptor_capability_field": 0 }, "endpoints": { "1": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x0001", "0x0020", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0019", "0x0300", "0x1000" ] }, "2": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0300", "0x1000" ] }, "3": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0300", "0x1000" ] }, "4": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0300", "0x1000" ] }, "5": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0300", "0x1000" ] }, "6": { "profile_id": "0x0104", "device_type": "0x0810", "input_clusters": [ "0x0000", "0x1000", "0xfd00" ], "output_clusters": [ "0x0003", "0x0004", "0x0005", "0x0006", "0x0008", "0x0300", "0x1000" ] } }, "manufacturer": "OSRAM", "model": "Switch 4x-LIGHTIFY", "class": "zhaquirks.osram.lightifyx4.LightifyX4" }

[tsaro]

Same issue here, all 4 buttons worked in zha but only getting press and hold/dim events from the left 2 buttons under z2m

[klarf-pixel]

With this same switch+ I have similar problem :
One click work on the 4 buttons
Hold click work on the 2 left buttons
Hold click dont work on the right buttons, these 2 buttons are on ON at the same time.

With the older version of zigbee2mqtt the switch worked well 😕 with the 2.x version I have 19 devices discovered in domoticz.
I use zigbee2mqtt with domoticz 2025.1 bêta on a rpi3b+ and a sonoff usb Key.

[klarf-pixel]

To compare the information I have under domoticz (mqtt):

What is expected to be discovered under zigbee2mqtt for comparison:

Thank you for your help

[github-actions]

This issue is stale because it has been open 60 days with no activity. Remove stale label or comment or this will be closed in 7 days

[klarf-pixel]

Hi,
Are you some news about this problem ?
Thank

[jabbot2]

Hi, I'm still trying to get this working. Does anyone have any insight on adding to this device? I admit I'm not very savvy at this.

[Koenkk]

• Could you provide the debug log when pressing those buttons?
• Could you provide the data/database.db entry of this device?

See this on how to enable debug logging.

[jabbot2]

When I do debug log, I get this:

info 2025-06-16 14:55:58z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"on","battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:55:58z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:55:58z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'on'
info 2025-06-16 14:56:01z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"off","battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:01z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:01z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'off'
info 2025-06-16 14:56:49z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"brightness_move_up","action_rate":38,"battery":80,"linkquality":112,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:49z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":112,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:49z2m:mqtt: MQTT publish: topic 'homeassistant/device_automation/0x000d6f000ec8ff44/action_brightness_move_up/config', payload '{"automation_type":"trigger","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x000d6f000ec8ff44"],"manufacturer":"OSRAM","model":"Smart+ switch","model_id":"4058075816459","name":"SW-1","sw_version":"e.1.0.0M","via_device":"zigbee2mqtt_bridge_0xe406bffffe40c095"},"origin":{"name":"Zigbee2MQTT","sw":"2.4.0","url":"https://www.zigbee2mqtt.io"},"payload":"brightness_move_up","subtype":"brightness_move_up","topic":"zigbee2mqtt/SW-1/action","type":"action"}'
info 2025-06-16 14:56:49z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'brightness_move_up'
info 2025-06-16 14:56:50z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"brightness_stop","battery":80,"linkquality":116,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:50z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":116,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:50z2m:mqtt: MQTT publish: topic 'homeassistant/device_automation/0x000d6f000ec8ff44/action_brightness_stop/config', payload '{"automation_type":"trigger","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x000d6f000ec8ff44"],"manufacturer":"OSRAM","model":"Smart+ switch","model_id":"4058075816459","name":"SW-1","sw_version":"e.1.0.0M","via_device":"zigbee2mqtt_bridge_0xe406bffffe40c095"},"origin":{"name":"Zigbee2MQTT","sw":"2.4.0","url":"https://www.zigbee2mqtt.io"},"payload":"brightness_stop","subtype":"brightness_stop","topic":"zigbee2mqtt/SW-1/action","type":"action"}'
info 2025-06-16 14:56:50z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'brightness_stop'
info 2025-06-16 14:56:53z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"brightness_move_down","action_rate":38,"battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:53z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":124,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:53z2m:mqtt: MQTT publish: topic 'homeassistant/device_automation/0x000d6f000ec8ff44/action_brightness_move_down/config', payload '{"automation_type":"trigger","device":{"hw_version":1,"identifiers":["zigbee2mqtt_0x000d6f000ec8ff44"],"manufacturer":"OSRAM","model":"Smart+ switch","model_id":"4058075816459","name":"SW-1","sw_version":"e.1.0.0M","via_device":"zigbee2mqtt_bridge_0xe406bffffe40c095"},"origin":{"name":"Zigbee2MQTT","sw":"2.4.0","url":"https://www.zigbee2mqtt.io"},"payload":"brightness_move_down","subtype":"brightness_move_down","topic":"zigbee2mqtt/SW-1/action","type":"action"}'
info 2025-06-16 14:56:53z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'brightness_move_down'
info 2025-06-16 14:56:54z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"brightness_stop","battery":80,"linkquality":108,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:54z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1', payload '{"action":"","battery":80,"linkquality":108,"update":{"installed_version":-1,"latest_version":-1,"state":null},"voltage":2900}'
info 2025-06-16 14:56:54z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/SW-1/action', payload 'brightness_stop'

This is a short press of each button: 1 (top left), 2(bottom left), 3 (top right), and 4 (bottom left) and then a long press of each of the same. What is echoed above are only the Top Left and Bottom Left buttons, the right do not do anything.

Databases.db entries:

I have 2 of these switches, here are both entries. They exhibit the same symptoms.

[Koenkk]

This log only shows the info level, after debug logging is activated you can grab the log from the data/log folder.

See this on how to enable debug logging.

[jabbot2]

45df7312_zigbee2mqtt_2025-06-17T22-26-43.564Z.log

Here's the debug log, I believe! Sorry for missing the debug.

[Koenkk]

I forgot to mention, can you annotate the log at what timestamps you press which buttons?

[jabbot2]

45df7312_zigbee2mqtt_2025-06-19T11-50-44.016Z.log
Ok, I restarted the debug log again this morning and annotated when the buttons were pressed.

The problem seems to be that buttons 3 and 4 aren't even being seen by the Zigbee2MQTT interface; but ZHA does recognize all 4 buttons, both short and long presses