closeActivePaymentMethod does not dismiss Google Pay sheet

[SamTRZ]

We’re integrating Adyen Drop-in (@adyen/adyen-web v6.21.0) in a Next.js checkout. When a Google Pay transaction fails, Drop-in calls our onPaymentFailed handler. From there we invoke dropin.closeActivePaymentMethod() before redirecting the shopper to a status page.

Expected behaviour: the Google Pay sheet (native overlay) should dismiss immediately after closeActivePaymentMethod() resolves.

Actual behaviour: the Google Pay overlay remains on screen, even after the page navigates away. The modal only disappears if we trigger a full window.location.replace() which is not ideal (it breaks router transitions and wipes local state).

Steps to reproduce

1. Initialise Drop-in
2. Start a Google Pay payment that will fail (e.g. test merchant / unsuccessful scenario).
3. In onPaymentFailed, call closeActivePaymentMethod().
4. Observe that the Google Pay sheet is still present until the browser navigates away

[ribeiroguilherme]

Hi @SamTRZ ,

Are you calling actions.reject() in the onSubmit() callback once the transaction fails? That should display an error message in the GooglePay overlay and the shopper can close it.

Do you have a video of the flow by any chance?

[SamTRZ]

Hi @ribeiroguilherme,

Thanks for the follow-up. I’ve recorded a video of the flow to demonstrate the issue.

What you’ll see in the video:

GPay Error Retries: At around 0:07, the Google Pay sheet displays an internal "Payment failed" error. However, the overlay remains active, allowing the user to select a different payment method (e.g., switching to a Mastercard) and attempt the transaction again within the same sheet.

The Conflict: While the user is still interacting with the GPay overlay to try another card, the Adyen Drop-in triggers the onPaymentFailed callback.

Navigation Issue: Because onPaymentFailed is triggered, our application logic executes a navigation to our "Payment declined" status page. As seen at 0:24, the Google Pay sheet persists as a native overlay on top of the new page, even though the background has already changed.

Screen.Recording.2026-01-12.at.14.40.42.mov

[marekBaranieckiVaimo]

hey @SamTRZ have you managed to resolve the issue to your satisfaction? facing the same problem

[SamTRZ]

@marekBaranieckiVaimo No unfortunately couldn't find a solution myself.