Payment declined; next try in 5 days; copilot not working; no option to “pay now”

[vzakharov]

Hi, Github couldn’t charge my card today (insufficient funds). I topped it up, but the billing page says it will retry on Aug 31 (5 days from now).

In the meantime, my copilot subscription became inactive, and I don’t see a way to charge my card manually for it right now.

Should I really wait for 5 days to get copilot back up and running, or am I missing something?

[vzakharov]

Update: ironically, it started working after I canceled copilot subscription (because it is still active until Sep 25). I just hope I’ll be able to re-subscribe.

[orenelbaum]

Were you able to re-subscribe?

[vzakharov]

yep but I don't remember how 🙈

[MaxOlsson]

I have the same problem. I had no money on my card when it tried to charge me and when I added funds to my card I found no way to have Co-pilot retry my card. Should I also have to wait 5 days?

It would be nice with a way to force Github/Copilot to retry the card

[BigDlamz]

This is such a silly problem to have, retrying a failed payment literally brings in revenue for them.

Their payments page is too complicated. It should have one button, retry payment, thats it.

[joshdev15]

In my case, my bank has a "padlock" that I must disable to make a payment, which is convenient for me because I am protected from unauthorized charges and other similar... the solution I think would be good to add a button to retry the payment on the "settings" page > "payment management" in this way to be able to make the payment at your convenience. However, what I did was cancel my subscription and then subscribe again, it seems to me a better solution than waiting 5 days (which I will eventually forget) to disable the lock again... :(

[yusronhanan]

This is an important features to be addressed, IMO

[miker720]

this is embarrassing.. how can it not have a way to manually submit.

[tommyopeters]

I'm having the exact same issue, except it seems that I'd have to wait 6 days. A workaround I found is to just resubscribe directly for Github Copilot. Attempt to access the Free Trial and it'll show you a page where you'd have to pay.

[geexup]

You can delete your payment information and then re-enter the same card details. This action will initiate a payment process, allowing you to purchase Copilot.

[newyearisamagictime]

It worked, thanks

[linuszetterman-C1]

Worked like a dream. Thanks!

[renuka-fernando]

This worked, Thanks!

[anon11412]

worked

[ahid-technologies]

Thanks!

[cbruguera]

You need a "retry payment" button. It's not that complicated. 🙏🏼