Can't Access Copilot Pro

[ElisaGarrote]

Is there anyone upgraded into copilot pro on github mobile app but account not upgraded to pro? Still the payment is successful!

[apo-bozdag]

I fixed it with these exact steps:

• In GitHub Mobile, tap “Restore purchase,” then restart your phone.
• On the web, sign out and sign back in, then check: https://github.com/settings/copilot
• Make sure the same Google Play/App Store account matches your GitHub account.
• If you see “account locked from purchases,” update your payment method here: https://github.com/settings/billing
• Still not Pro after ~15 minutes? Open a support ticket and attach your store receipt/order ID: https://support.github.com/contact

For me, after the restore + phone restart, Pro showed up on mobile first. Re‑login on the web made it appear there too. If the account is locked, only Support can unlock the billing state.

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @ElisaGarrote ! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you, Copilot Conversations. Good luck!