I used my work e-mail for a regular Github account. Now I can't connect to our enterprise subscription with this e-mail address

[erikbouman]

Select Topic Area

Question

Body

Hi,
At my work we now have a GitHub Enterprise subscription. However, the single signon fails for my account (with the message: Your browser did something unexpected).
I think it has something to do with the fact that I used the same e-mail address for my Github account when we did not have a subscription. I removed that account now, but still have the same issue. Anyone an idea?

[Coderxrohan]

Hi @erikbouman,

This does sound like it could be related to your prior personal GitHub account using the same email address. A few things you can try:

Clear Cached Sessions:
Sometimes your browser still has old cookies or session data tied to the deleted account. Try:

Logging out of all GitHub sessions

Clearing cookies and cache (or using a private/incognito window)

Then starting the SSO login again

Check Email Conflicts in Enterprise Settings:
Your organization’s Enterprise admin may need to verify that your email address is not still linked to the old (now deleted) account in their system. Sometimes the identity provider (Azure AD, Okta, etc.) still associates your email with a previous GitHub identity.

Wait for Propagation:
After deleting an account, it can take a few hours for all backend systems to fully clear the association. If you deleted the account very recently, you might wait a bit and try again.

Contact GitHub Support:
Since this involves account deletion and SSO, GitHub Support can check backend mappings to make sure your email is completely unlinked and ready to be claimed by your enterprise identity. You can open a support ticket here:
https://support.github.com/contact