About My Sponsor Payment

[edizbaha]

My one-time sponsor’s payment, which I received for GitHub in the past months, has not been transferred to Stripe, even though a few months have passed. Can you help? I want to receive my payment. Thank u.

[Khanz9664]

If your one-time sponsor payment hasn't been transferred to Stripe yet, here are a few steps you can follow to troubleshoot and resolve the issue:

1. Check Payment Status:

Log in to your GitHub account and navigate to the GitHub Sponsors dashboard.
Look for any payment status updates or issues in the "Sponsorship" section to confirm whether the payment was processed.

2. Verify Stripe Account:

Ensure your Stripe account is correctly connected to your GitHub Sponsors account. If there's a mismatch or an issue with your Stripe setup, it could prevent the transfer.
Check your Stripe account to ensure it's active and properly configured to receive payments.

3. Review Payment Timing:

Sometimes, payments can take several days or weeks to process. If the payment was made recently, it may just be a matter of waiting for Stripe to process it.

4. Contact GitHub Support:

If the payment still hasn't been transferred after checking the above, it's best to contact GitHub Support directly. Provide details of the payment (such as the date and amount) and explain the issue. GitHub support will be able to look into the problem and assist you further.

To contact GitHub Support, go to the GitHub Support page and submit a ticket.

By following these steps, you should be able to resolve the issue and receive your payment.

[PETAPAMENMESJJ]

Thanks so much for the guide, hoping to fix my own issues also soon.

[github-actions[bot]]

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