log in stuck on 'Retrieving GitHub Device Code'

[dickjr007]

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I am trying to log in my Copilot on Pycharm and am getting a pop-up with 'Retrieving GitHub Device Code' that never closes. Other discussions on this forum talk about HTTP proxies, but my connection tests to github.com succeed.

Copilot had been logged in and working but then stopped with an update (several updates back). It updated several times while Copilot wasn't working for me and I am just now dealing with it. I had been paying for the $10/month individual seat.

I thought maybe it was a licensing issue, since the Billing and Plans page showed I was on the Free copilot plan. Without seeing a way to upgrade to the $10/month plan, I bought one $19/month business seat, which is reflected in the Copilot > Access menu page. However, on my Billing and Plans page, it still says I'm signed up for Copilot Free.

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[claresloggett]

This issue appears closed, but there's no resolution? I am seeing the same issue 4 months later.

[brunoalr]

happening again as of may 7 2025
Info:

Android Studio Meerkat Feature Drop | 2024.3.2
Build #AI-243.25659.59.2432.13423653, built on April 29, 2025
Runtime version: 21.0.6+-13368085-b895.109 aarch64
VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o.
Toolkit: sun.lwawt.macosx.LWCToolkit
macOS 15.4.1
Kotlin plugin: K2 mode
GC: G1 Young Generation, G1 Concurrent GC, G1 Old Generation
Memory: 4096M
Cores: 16
Metal Rendering is ON
Registry:
ide.experimental.ui=true
Non-Bundled Plugins:
com.intellij.notebooks.core (243.24978.74)
com.intellij.marketplace (243.25659.59)
OpenGL-Plugin (1.1.5)
de.longnguyen.plugin.clion.new.entry.point.plugin (1.3)
dev.j-a.swift (1.3.3.393-243)
com.acutecoder.kmp.projectview (1.0.5)
org.jetbrains.completion.full.line (243.22562.218.7)
Dart (243.26753.1)
PythonCore (243.24978.46)
wu.seal.tool.jsontokotlin (3.7.6)
ski.chrzanow.foldableprojectview (2.0.0)
Docker (243.25659.59)
com.intellij.ml.llm (243.22562.218.7)
izhangzhihao.rainbow.brackets (2024.2.10-241)
ru.adelf.idea.dotenv (2024.3)
pl.sudo.imageviewer.python (4.3.1)
com.jetbrains.kmm (0.8.5(243)-7)
org.jetbrains.compose.desktop.ide (1.7.3)
ru.ztrap.plugin.idea.compose-color-preview (0.0.10-243)
com.github.copilot (1.5.43-243)
zielu.gittoolbox (600.1.2+243)
mobi.hsz.idea.gitignore (4.5.6)
org.sonarlint.idea (10.22.0.81244)
io.flutter (85.2.3)
artsiomch.cmake (251.1.0)

[siddharth-rc]

still facing this issue, any resolution?

[alantheo15]

same here

[manavpatnaik]

Same here

[sanishan]

Same here

[basitalich1]

solved issue by uninstall it, restart pc and install again

[dijucode]

what did you uninstall ? copilot or github or intellijIDEA ?

[nunocruz19]

Uninstalling the plugin, restarting the IDE (Android Studio) and installing it again fixed it.

[dijucode]

Thanks. I installed older version of Copilot and it started working.