diff --git a/README.md b/README.md
index 0d9a9c1..102849d 100755
--- a/README.md
+++ b/README.md
@@ -202,6 +202,24 @@ Shows the number of reached goals.
 
 Returns current LiveChat status.
 
+### Tickets
+
+#### api.tickets.list(parameters, callback)
+
+Returns all tickets.
+
+#### api.tickets.get(id, parameters, callback)
+
+Returns single ticket item for the given `id`.
+
+#### api.tickets.create(parameters, callback)
+
+Create a ticket.
+
+#### api.tickets.tags(id, parameters, callback)
+
+Update tags of a single ticket item for the given `id`.
+
 ### Visitors
 
 ### api.visitors.list(callback)
diff --git a/lib/api.js b/lib/api.js
old mode 100755
new mode 100644
index 12ac918..4e4085b
--- a/lib/api.js
+++ b/lib/api.js
@@ -1,5 +1,5 @@
-// Generated by CoffeeScript 1.12.4
-var Agents, BasicCrud, ButtonCode, CannedResponses, Chats, Goals, Greetings, Groups, LiveChatApi, OfflineMessages, Operators, PushPages, Reports, ReportsV1, Requester, Skills, Status, TrackingCode, Visitors, crypto, request,
+// Generated by CoffeeScript 1.12.7
+var Agents, BasicCrud, ButtonCode, CannedResponses, Chats, Goals, Greetings, Groups, LiveChatApi, OfflineMessages, Operators, PushPages, Reports, ReportsV1, Requester, Skills, Status, Tickets, TrackingCode, Visitors, crypto, request,
   bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
   extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
   hasProp = {}.hasOwnProperty;
@@ -757,6 +757,38 @@ PushPages = (function(superClass) {
 
 })(BasicCrud);
 
+Tickets = (function(superClass) {
+  extend(Tickets, superClass);
+
+  function Tickets(api) {
+    this.api = api;
+    this.tags = bind(this.tags, this);
+    Tickets.__super__.constructor.call(this, this.api, 'tickets');
+    delete this.update;
+    delete this["delete"];
+  }
+
+  Tickets.prototype.tags = function(id, params, callback) {
+    if (params == null) {
+      params = {};
+    }
+    if (typeof params === 'function' && (callback == null)) {
+      callback = params;
+      params = {};
+    }
+    return this.api.put('tickets/' + id + '/tags', params, (function(_this) {
+      return function(response) {
+        if (callback != null) {
+          return callback(response);
+        }
+      };
+    })(this));
+  };
+
+  return Tickets;
+
+})(BasicCrud);
+
 TrackingCode = (function() {
   function TrackingCode(api) {
     this.api = api;
@@ -813,6 +845,7 @@ LiveChatApi = (function(superClass) {
       this.groups = new Groups(this);
       this.reports = new Reports(this);
       this.greetings = new Greetings(this);
+      this.tickets = new Tickets(this);
     } else if (this.apiVersion === 1) {
       this.operators = new Operators(this);
       this.offline_messages = new OfflineMessages(this);
diff --git a/src/api.coffee b/src/api.coffee
index 6f1bd3b..9eb4254 100755
--- a/src/api.coffee
+++ b/src/api.coffee
@@ -338,6 +338,22 @@ class PushPages extends BasicCrud
 	constructor: (@api) ->
 		super @api, 'push_pages'
 
+class Tickets extends BasicCrud
+  constructor: (@api) ->
+    super @api, 'tickets'
+
+    delete @.update
+    delete @.delete
+
+  tags: (id, params = {}, callback) =>
+    if typeof params == 'function' and !callback?
+      callback = params
+      params = {}
+
+    @api.put 'tickets/' + id + '/tags', params, (response) =>
+      if callback?
+        callback response
+
 class TrackingCode
 	constructor: (@api) ->
 		@path = 'tracking_code'
@@ -367,6 +383,7 @@ class LiveChatApi extends Requester
 			@groups = new Groups(@) # 2
 			@reports = new Reports(@) # @ 2
 			@greetings = new Greetings(@) # 2
+			@tickets = new Tickets(@) # 2
 		else if @apiVersion == 1
 			@operators = new Operators(@) # 1
 			@offline_messages = new OfflineMessages(@) # 1