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src/pages/docs/guides/chat/build-task-oriented.mdx

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---
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title: "Guide: Building task-oriented chat experiences with Ably"
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meta_description: "Architecting task-oriented chat with Ably for 1:1 and small group conversations linked to specific tasks. Performance, reliability, and cost optimization for support tickets, deliveries, gaming sessions, and more."
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title: "Guide: Building small group chat experiences with Ably"
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meta_description: "Architecting small group chat with Ably for 1:1 and small group conversations linked to a specific context. Performance, reliability, and cost optimization for support tickets, deliveries, gaming sessions, and more."
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meta_keywords: "task-oriented chat, 1:1 chat, small group chat, realtime messaging, support tickets, delivery tracking, gaming chat, Ably Chat, chat SDK, dependability, cost optimisation"
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Ably Chat is purpose-built for task-oriented chat experiences, from 1:1 conversations to small group interactions that enhance specific activities and workflows.
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Ably Chat is purpose-built for all types of chat experiences, from 1:1 conversations to small group interactions that enhance specific activities and workflows.
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If you need to deliver seamless, contextual chat experiences that enhance tasks like support tickets, deliveries, gaming sessions, collaborative work, or transactional processes, without sacrificing performance, reliability, or costs, then Ably is the proven choice.
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Building with Ably means that you no longer need to worry about managing websocket servers, handling failover, network disruptions, or keeping latency low. Ably handles all of this for you, leaving you free to focus on creating engaging task-oriented experiences.
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This guide explains the architectural decisions, technical challenges, and unique benefits of building task-oriented chat experiences with Ably. It will help you design contextual, efficient chat solutions for scenarios like customer support, delivery tracking, gaming sessions, collaborative work, marketplace transactions, and more - all with performance, user experience, and cost optimization in mind.
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This guide explains the architectural decisions, technical challenges, and unique benefits of building task-oriented or contextual chat experiences with Ably, focusing on 1:1 andsmall group chats. It will help you design contextual, efficient chat solutions for scenarios like customer support, delivery tracking, gaming sessions, collaborative work, marketplace transactions, and more - all with performance, user experience, and cost optimization in mind.
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## Why Ably for task-oriented chat?
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**What are task-oriented or contextual chats?** Any chat that serves as a companion to a specific activity or workflow: resolving a support ticket, coordinating a delivery, discussing a chess game, collaborating on a project, or facilitating a marketplace transaction. These chats are typically short-lived (minutes to days) and highly contextual. They can be 1:1 or small group conversations.
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## Why Ably for small contextual group chats?
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Ably is trusted by organizations delivering chat to millions of users in realtime. Its platform is engineered around the four pillars of dependability:
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The most important decision when developing task-oriented chat is the experience you want users to have within their specific context. This will determine how chat integrates with your task flow and ultimately how effectively it enhances the user experience.
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**What are task-oriented chats?** Any chat that serves as a companion to a specific activity or workflow: resolving a support ticket, coordinating a delivery, discussing a chess game, collaborating on a project, or facilitating a marketplace transaction. These chats are typically short-lived (minutes to days) and highly contextual. They can be 1:1 or small group conversations.
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For large-scale chat scenarios with many users per room, see our [building livestream chat guide](/docs/guides/chat/build-livestream).
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**Task-oriented room architecture:** The optimal approach is one chat room per task, where all participants join to communicate within that specific context. Rooms are:

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