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Getting Help

Video Tutorials: Make sure to watch the tutorial videos which show proper installation, setup, and how to use most of the tools.

Read the docs: Many questions have already been addressed in this documentation, especially in Troubleshooting and Setting Up Textures.

Discord: For questions or technical issues, join the Tokisan discord server and ask in the #terrain-help channel.

Issues: For technical issues or bug reports, search through the issues to ensure it hasn't already been reported, then create a new one. Use discord for questions.

Help Us Help You

Terrain3D has been stable for thousands of users for more than a year, so we know it works fine when setup properly. If you're having trouble, there's a 90% chance it's not installed or setup properly. We can help you get setup, but only if you provide adequate information.

At a minimum we need the following:

  • A concise description of the problem, what you expect to happen, and what is happening.
  • The exact version of Godot and of Terrain3D you're using.
    • Or, click your Terrain3D node and provide a full screenshot, which will include that and other information.
  • Your Operating system and GPU.
  • Confirmation of, or a screenshot of your Project Settings / Plugins screen to show that Terrain3D is enabled, and what other plugins you have.
  • A screenshot or copy of all text in your console, beginning with the initial Godot Engine startup message.

If you have trouble with textures, we also need:

  • Double click a texture file and show the file format and size as reported by the Godot inspector. Select either the first texture, or a relevant problem texture.
  • A shot of your import tab with that same texture selected.

Finally, be ready to provide debugging logs, and what steps you tried, and the results of those steps.