Specifying the RMA reason when creating an RMA order is crucial for effective inventory management, quality control, and customer service. It helps categorize returned items accurately, identify recurring product issues, and improve overall product quality. This data enables customer service to address issues more effectively and enhances the customer experience.
This addon allows RMA managers to pre-configure possible reasons users can specify when creating the RMA order.
In a multi-company setup, each company can define its own reasons and choose to make the reason mandatory or optional.
Table of contents
To configure this module, you need to:
- Go to Inventory > Settings > Settings and select whether the reason is mandatory or not.
- Go to RMA > Settings > RMA Reasons and create the RMA reasons for your company.
When creating an RMA, select the reason for the return.
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
- Raumschmiede GmbH
- BCIM
- ACSONE SA/NV
- Jacques-Etienne Baudoux - BCIM [email protected]
- Souheil Bejaoui - ACSONE SA/NV [email protected]
- Marie Lejeune - ACSONE SA/NV [email protected]
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
Current maintainer:
This module is part of the OCA/rma project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.