troubleshooting.md

Troubleshooting

If you have a problem starting Aseprite (e.g. it starts and closes inmediately), you can try:

1. Reset your preferences
2. Use the debug option, this generates a Aseprite-v1.2-DebugOutput.txt file
3. Windows only: Check if the last line of the generated Aseprite-v1.2-DebugOutput.txt file says: PEN: Wintab library loaded. If that is the case, try disabling Wintab.
4. In other case, contact us at support@aseprite.org with the Aseprite-v1.2-DebugOutput.txt file.

You might also try to find your problem on:

• Aseprite Community
• Steam General Discussion forum
• Steam Bug Reports forum
• Closed bugs on the GitHub

Crash/Data Lost

In case of crash, you might be able to recover some sprites.

Tablet Problems

In case your tablet doesn't work, please check the tablet page.

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SEE ALSO

Reset Preferences | Data Recovery | Debug | Tablet